American Express is no stranger to hiring remote workers. The financial services company—and Working Mother 100 Best Company—regularly hires telecommuters in jobs across the United States. According to a representative from the company, there were about 160 work-from-home jobs available externally and internally in July.
One work-from-home job that the company is currently hiring for is “Virtual Customer Care Professional.” These remote customer service representatives could work remotely from almost anywhere in the country for a starting salary of $15.73 an hour, plus incentives.
According the job listing on American Express’ career website, “Customer Care Professionals serve as the voice of our brand by delivering extraordinary care through relationship building.” Daily tasks include answering calls, providing information to customers, solving problems and meeting performance goals.
Unfortunately, the company is not looking for employees based in Alaska, California and Hawaii. Applicants are also ineligible if they live within 35 miles of an American Express service center in Phoenix, AZ; Sunshine, FL; or Salt Lake City.
Ideal candidates should have some experience in dealing with customers on the phone. They should also have listening and communications skills and “a passion for consultative sales and recommending products or solutions tailored to each customer.”
Once hired, Customer Care Professionals must also complete a paid 12-week training course before beginning the job. American Express will pay your monthly phone and Internet connection costs, but employees must have “dedicated and separate high-speed Internet with 10 Mbps download and 1 Mbps upload speed” and a “dedicated and separate analog landline phone.”
Employee benefits include medical, dental and vision plans as well retirement programs. In addition to the base pay, Customer Care Professionals can earn monthly performance-based incentives. Non-traditional schedules are also available for working moms in need of increased flexibility.