Just when you think you can settle in at work—co-workers are cozy, company productivity is cranking up—a Code Red seems to crash in from the boardroom. Here, tips for handling an office emergency.

Do your research.
Most work crises follow repetitive patterns. Look into what caused past problems (the stock market tumbled; there was internal restructuring) and how the company handled them. What you learn from those previous predicaments can help you manage similar situations.

Form a team.
Assemble staffers who have shown strength in handling a crisis—those who stay calm in high-stress, emotionally charged situations and who possess strong organizational skills. Then set up a strategy meeting to determine everyone’s specific responsibilities.

Call for action.
Your team looks to you for strength and guidance, so be prepared for people to panic when a crisis occurs. A well-researched, clearly thought-out plan of action will increase solution options and minimize mania until the crisis clears. When it does, remember to applaud staff efforts.

Tip
When you’re in crisis mode, remember to use language that communicates optimism and confidence to your team.

Source: Joseph Cilona, PsyD, psychologist/coach in New York City