As a leader and mentor, Heather Cox has a profound impact on Capital One’s associates. Indeed, her passion for developing talent shows up in several ways.

As Executive Vice President, Card Operations, Heather is dedicated to helping others develop their skills and careers. She has several formal mentoring relationships with female executives and informally coaches a number of associates. She has also led an effort to help more than 600 managers grow the skills and knowledge to lead others to great results.

Heather noticed that often, smart women with good ideas came across as apologetic when presenting new ideas. She believed these women could be more influential with a more direct approach. In response, Heather spearheaded an initiative to help leaders in her organization develop more effective communication styles.

Heather often shares her leadership development story with Capital One audiences at All Hands and Town Hall meetings, and she was interviewed for Capital One’s Leadership One-on-One video series.

Heather is always open to new opportunities for learning, and says mentoring is symbiotic. She has a mentor and a coach, and as she mentors female executives and other associates, Heather says she learns how to communicate more openly, and learns from them.

Heather also shares the personal side of her evolution as a leader. “One revelation for me occurred when I became a mother,” she says. “It was no longer about me. It was a turning point in my journey, when I realized that the emotional side of leadership is as important as getting the results. Helping others develop, both personally and professionally, yields great results.”